This document describes the operational rules that apply to this topic across HOSTPHOX services.
Approval and status
Reseller status requires approval and does not create exclusivity, employment, agency, franchise or authority to bind HOSTPHOX or CAPTEC GROUP.
Underlying services
Purchased hosting resources remain subject to product terms, plan limits and the Acceptable Use Policy. Reseller status does not override infrastructure limits.
Reseller customers
The reseller is responsible for its own customer contracts, pricing, support commitments, taxes, representations and legal compliance. HOSTPHOX is not automatically party to the reseller’s customer agreement.
Brand and support
An approved reseller may accurately describe its status while authorised and must follow brand guidelines. Unless the program states otherwise, the reseller remains first-line support for its customers.
Partner pricing and confidentiality
Any special pricing or discount is that shown in the approved partner account/order. Non-public pricing, credentials and program information must be protected.
Termination and exit
Partner status may be suspended or terminated for material breach, brand abuse, fraud, repeated abuse or payment default. The reseller is responsible for exporting customer data before service termination.
Contact
For questions, contact help@hostphox.com.
ESC
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