Reliability
Published commitments, not vague promises.99.9% uptime target on eligible services, an SLA framework, maintenance exclusions and a clear route for incident reporting.
Read the SLA →TRUST & TRANSPARENCY
Trust should be easy to verify.
A single place for service commitments, privacy, data processing, abuse handling, billing clarity and the policies behind HOSTPHOX.
99.9%Published uptime target
24/7/365Support availability
SSLFree on compatible hosting
DPAData Processing Addendum
HOW TRUST WORKS
Every commitment leads to something you can read.
No invented certifications, customer counts or awards are used as trust signals.
Security & abuse
Protect the platform and the wider internet.Acceptable-use, abuse, phishing, malware and takedown procedures are documented so customers know how incidents are handled.
Acceptable Use →Privacy & data
Know how personal data is handled.Privacy, cookies and processor responsibilities are documented, including a Data Processing Addendum for relevant customer workloads.
Data Processing Addendum →Billing transparency
Understand the commercial lifecycle.Billing periods, renewals, refunds, cancellation and the role of the official checkout are separated into dedicated policies.
Billing policy →Domains
Registry rules are part of the service.Availability, registration, transfer, renewal, expiry and restoration are governed by applicable registrar and registry rules.
Domain policy →Partners
Clear rules for reseller and affiliate relationships.Partner programs have dedicated terms covering marketing conduct, commercial status, brand use and program eligibility.
Partner terms →REPORT & GET HELP
When something goes wrong, start with the right channel.
Technical and billing support starts in the customer portal; abuse reports follow the abuse and takedown policy.
ESC
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